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You're thinking of digitizing your restaurant with Innovorder, but you're still asking yourself a key question: "What does it actually look like once we sign?"
It's perfectly legitimate. A change of solution or the first digital equipment can be frightening: technical complexity, training, delays... We know this, and that's why customer support is at the heart of our method.
With Innovorder, you're never alone. From the moment you sign a contract to the opening of your restaurant, and on a day-to-day basis, you're surrounded by a team of experts whose mission is simple: to help you succeed.
Here's how an Innovorder installation works, step by step.
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At Innovorder, we've worked with hundreds of restaurateurs, from food trucks to multi-site chains. Drawing on this experience, we've structured our deployment around 5 major stages, all focused on your needs, your pace, and your success.
Once the contract has been signed, you're immediately in the hands of a dedicated project manager. This first step, known as the kick-off, is much more than a simple meeting.
This is the time when we get to know you in more detail: your menu, your mode of service, your expectations... Together, we define the outlines of the project, plan the stages, and above all, make sure that everything is clear and aligned.
👉 Why is this important? Because a well-defined project from the outset means deployment without unpleasant surprises.
This is where your project manager takes action. Based on the information gathered during the kick-off, he or she will configure and customize your Innovorder solution to suit your restaurant perfectly.
You don't get a "standard" solution to work with: you get a ready-to-use solution, designed with YOU in mind.
Once the settings have been validated, we move on to installation. Here again, you have a choice: on-site intervention in your restaurant, or remote installation if it's easier for you.
Our technical team installs the equipment, checks that everything works, and above all: trains your teams.
Whether it's taking orders, managing tills or administering the back office, your staff leave confident, operational and autonomous.
And don't panic: the training is clear, adapted to all levels, and always "field" oriented.
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The big day is approaching? We're with you every step of the way. When your solution is opened or commissioned, we'll be on hand to ensure that everything goes smoothly.
Need an adjustment? A reminder about a feature? Your project manager is always available to support you in your early days.
👉 What we're aiming for: a smooth, stress-free start-up, with a serene team.
Once the launch is over, the support continues. From now on, you're in safe hands: our customer support team is on hand to answer your questions and assist you on a day-to-day basis.
Do you have a technical request? Doubt about a feature? We're here 7 days a week by phone, Whatsapp or e-mail.
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At Innovorder, you don't disappear once the installation is complete. You'll have a dedicated sales representative who'll monitor the progress of your business and support you as you move forward.
Your contact is there to advise and guide you, and help you get the most out of your solution.
Because a problem can happen at any time, our support team is available every day, including weekends.
We know that in the restaurant business, every minute counts. That's why we've set up a responsive, human and competent support team, capable of quickly resolving your queries, or guiding you in case of doubt.
With Innovorder, you don't just choose software. You're choosing a trusted partner who's committed to working with you, from day one.
In concrete terms, this means that you benefit from :
Yes, deploying a digital solution in your restaurant may seem technical. But with the right support, it's quick and easy.
At Innovorder, we do our utmost to ensure that every step of the way is a success: from parameterization to customer support, training and sales follow-up.
Our promise? To enable you to concentrate on what's essential: your business, your customers, your development.
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Do you have any questions?Â
Contact a digital expert to answer your questions, show you the solution or propose a demonstration of our solutions.
