The vision of 11H59
11H59 is about strong values serving a cause: revolutionizing the catering industry and improving the daily lives of employees.
On the kitchen side: by committing to eco-responsible actors and by working with raw and seasonal products from small local producers to provide healthy and environmentally friendly food.
On the experiential side: by transforming office real estate into an all-day living space, with an offer adapted to each moment of the employee's day.
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Why 11H59 puts digital at the heart of its value proposition
For David Pascolo, Project Director at 11H59, it is above all a question of adapting to the new ways of consuming and ordering of guests, inherited from Covid.
‍"Digital makes employees' lives easier, brings innovative and more service-oriented solutions, such as Click & Serve, which is in high demand at smaller sites."
11H59 also sees digital technology as a unique opportunity to carry out its mission, while respecting its humanist values.
‍"Digital must be put to work for the human. For example, online ordering saves diners precious time on meal selection and payment. This way, they can enjoy their lunch break and their colleagues more. In terms of management, Innovorder offers a back office at the cutting edge of modernity. Not only does it allow me to track my sales, turnover and peak traffic on a daily basis, but it also makes it easier to track to avoid waste."
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Why did 11H59 choose Innovorder to answer its calls for tender?
As each call for tenders is unique, it is essential for 11H59 to be accompanied by an actor capable of providing personalized answers adapted to the needs of the clients.
‍"Innovorder has a real expertise on tenders. Whatever the case, we always study different possibilities that we propose to customers. In the end, the customer ends up with several options that will allow them to make the choice that is most in line with their expectations."
In a sector that moves extremely fast, where competition is tough, especially for new entrants, the stakes of differentiation are high. Digital technology and innovation in particular are part of this and often tip the balance.
"Innovorder is a driving force in customer experience and develops a multitude of new products each year, such as the flatbed scanning with artificial intelligence, for example. The plurality and complementarity of the products offered allows me to personalize the offers, to adapt them to the volumes of covers, to the specificities of the sites and customers."
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Case study: Les Nouvelles Editions Indépendantes (Paris 18ème)
11H59 called on Innovorder to equip the headquarters of Nouvelles Editions Indépendantes, which groups together several companies in the north of Paris.
Their problem: fluidity!
Because of the heavy traffic at lunchtime, the employees lost a lot of time on their break.
"We have implemented the online ordering Innovorder with pre-ordering to allow guests and teams to anticipate before the lunch rush. At the same time, we send our menus by email to guests every morning. Result: although traffic on site has increased, service is now much more fluid. Not only have we been able to attract new customers with our menus, but we have also concretely improved the guest experience."
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What's next?
Today, 11H59 is developing strongly in France and is already targeting Europe. They have opened a new site with Innovorder on December 15 at the Grande Arche de la DĂ©fense.
"Innovorder is the most advanced solution in the foodservice market. That's why it's a historic partner for 11H59!"
Thank you David and 11H59 for your trust!
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You are a player in the catering industry and you are looking to enrich your offer with innovative solutions?
