A human-centered approach at the heart of your digital transformation.

The Innovorder support program is structured in three complementary phases: a consulting and audit phase to define the scope of your project, a deployment phase that includes on-site installation and training for your teams, and ongoing post-launch support provided by our support team and our Innovorder Academy training platform. At every stage, a dedicated expert with a background in the restaurant industry is there to assist you.

No. For the configuration phase, all you need is an internet connection and a computer. Our teams will install your hardware on-site during the deployment phase.

From signing the contract to system launch, please allow an average of 2 to 4 weeks. This timeframe includes configuring your solution, delivering the equipment, on-site installation, and training your teams.

The training takes place right at your facility, in your actual work environment. It is supplemented by resources available at any time on the Innovorder Academy (video tutorials, practical guides) and by our support team, which is available 24/7 after launch.

Launch isn't the end—it's just the beginning. Our teams provide post-launch support, and our support team is available every day of the week (Mon–Fri 8 AM–10 PM, Sat 10 AM–9 PM, Sun & holidays 10 AM–7 PM). Your solution grows with you: new features, scalability, and additional locations.

Yes, and you don't have to do it alone. Innovorder offers a dedicated migration protocol: recovery of your existing data, a customized transition plan, and the option to run both systems in parallel during the switchover. No disruption, no data loss.