4,000 square meters, 15 restaurants, 2 bars: a food court like no other
Boom Boom Villette is a versatile venue that combines dining, entertainment, events, and B2B private events in Paris.
With 15 restaurants and 2 bars spread across 4,000 square meters, the food court attracts a wide variety of customers depending on the time of day:
- A clientele of working professionals during the week, at lunchtime, and after work
- A family-friendly crowd on weekends
Victor puts it simply: the team has managed to offer a diverse range of products suited to every occasion and every audience. But this wide variety of offerings presents a significant operational challenge.
The challenge: handling over 4,000 orders a day without causing any friction
The complexity of a food court like Boom Boom Villette lies in its size.
The site processes thousands of orders, and peak traffic periods are relentless. At this scale, a poorly designed checkout process leads to long wait times, frustration, and lost revenue.
For Victor, the key is clear: surround yourself with service providers capable of meeting these high standards, especially when it comes to the digital side of things.
“The challenge of running a place like ours is finding the right service providers.” Victor, director of Boom Boom Villette
The solution: a comprehensive digital ecosystem for every stage of the customer journey
To handle this volume, Boom Boom Villette partnered with Innovorder as its technology provider and deployed a comprehensive ecosystem throughout the food court:
- Cash cash registers at each kiosk, to centralize payment processing and take orders.
- QR QR codes on every table. Customers scan the code, order from their phones, and pick up their order at the kiosk. This channel streamlines the in-store experience, reduces wait times, and increases the average order value.
- Production production screens in the kitchen, so that every restaurant receives its orders in real time and manages preparation without errors, even during peak hours.
These three components work together seamlessly. The cash register streamlines payment processing, the QR code makes it easier for customers to place orders, and the production screen speeds up order preparation in the kitchen. The result: the workflow runs smoothly, no matter what time of week it is.
Manage 15 restaurants from a single location with Atlas
Managing a food court isn't the same as managing a restaurant. It involves coordinating 15 different outlets, each with its own menu, pace, and peak order times, all within a single 4,000-square-meter space.
For a manager like Victor, this reality requires a centralized view of the entire operation. That is the role of Atlas, Innovorder’s AI-powered management platform.
With Atlas, each restaurant operates independently while feeding its data into a single dashboard. The food market manager monitors order volume for each location, identifies peak times, compares performance, and adjusts operations in real time.
At a venue like Boom Boom Villette, where 15 restaurants operate simultaneously, this centralized management capability is what distinguishes a food court that is overwhelmed by crowds from one that manages them effectively.
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Are you looking to set up your food court ? Contact an Innovorder expert and find out how to streamline the checkout process!
