Customer support designed to keep pace with the fast-paced restaurant industry.

In the restaurant industry, every minute counts. At Innovorder, our support team is available every day of the week—including weekends and holidays—to respond to you in less than 2 minutes.

Equip my restaurant
Customer support designed to keep pace with the fast-paced restaurant industry.
Our customers trust us and recommend us:
Google Rating: 4.8/5
Facebook Review: 4.7/5
Take a look behind the scenes at our customer support team.
At Innovorder, behind every call and every message, there’s a real person who understands your business, knows your solution, and is committed to solving your problem. Meet our support team in this 2-minute video.

Phone

A dedicated line for emergencies. Response in under 2 minutes, even during peak hours.

Online Chat

Perfect for everyday questions. Fast and available during extended hours.

WhatsApp

A convenient way to send a photo or screenshot, or to follow an ongoing conversation.

Email

For inquiries that require a detailed response, while keeping a record of our correspondence.

Help Center

Your knowledge base for finding tutorials and tips 24/7.

A team here to support you, 7 days a week.

Everyday incidents
Cash register, order terminal, KDS, peripherals, IO Pay, online ordering, Click & Serve… Since there’s no such thing as zero risk, we’re here to resolve issues quickly and, if necessary, we’ll come to your location in person.
Free and unlimited updates
To ensure you have a solution that meets all your needs, we update our POS software several times a year with new features. With each new release, we work closely with the product team to anticipate your questions before they even arise.
Updates and Configuration
Would you like to update your card, adjust your pricing rules, integrate a new partner solution, or enable a new feature? Our teams will support you every step of the way as your solution evolves, at your own pace.
A dedicated account manager
Some clients have specific needs, particularly those with multiple locations. For them, we assign a dedicated account manager who oversees their day-to-day experience. A single point of contact with in-depth knowledge of their specific situation. We support retail chains with up to 200 locations.
These testimonials reflect the support we provide.

"Innovorder support responds quickly and always solves my problems when I call them."

Faizal Jogiat
Founder of Chicken Village
Read his testimonial

“The support we’ve received from the very beginning has been outstanding. Whenever we need it, the support team is always there to help us.”

Sara
Co-founder of Makai
Read his testimonial

“The support team is always available, whether it’s on weekdays, weekends, or holidays!”

Dimitri Lagrange
Manager at Bagelstein Pyramides

Questions we receive through our customer support:

How do I contact Innovorder support?

Our teams are available by phone, chat, WhatsApp, email, or through our Help Center.

What are the hours of operation?

Because the restaurant business never stops, neither do we. Our teams are here to assist you 7 days a week: Monday through Friday from 8 a.m. to 10 p.m., Saturday from 10 a.m. to 9 p.m., and Sundays and holidays from 10 a.m. to 7 p.m.

Can I reach an advisor directly by phone?

Yes, the phone is the best way to reach us in an emergency. We’ll answer your call within two minutes, even when we’re at our busiest.

How long does it take to get a response?

Support is all about responsiveness.
- Phone: Less than 2 minutes.
- Chat & WhatsApp: As soon as possible.
- Email: Immediate confirmation and a detailed response within the same day.

Do I have a dedicated contact person who is familiar with my organization?

Thanks to our shared tracking tool, every expert on our team has immediate access to the complete history of your interactions and the specifics of your establishment. Whether you’re an independent restaurant or a large chain, you never have to repeat yourself: we pick up the conversation exactly where it left off.

Does my advisor have experience in the restaurant industry?

100% of our project managers come from the restaurant industry. They understand your challenges, the stress of a busy service, and the importance of a quick response when every second counts.

Is support included in my contract?

Support is an integral part of the Innovorder experience. Full access to our support services is included for all our customers at no additional cost.

Visit our showroom.

Take a leap into the future. Visit our showroom in the heart of Paris and discover what your restaurant could look like.

Make an appointment