Changing the cash register software in your restaurant is not just an administrative formality, but a strategic decision, especially if it's slowing down your order management, wasting time on inventory, or if you're dreaming of a more intuitive back office for your team. In all cases, it requires method and anticipation.
In this article, we explain how to terminate your cash register software without losing time or data, how to avoid financial pitfalls, and above all, how to switch to a solution that really improves the management of your restaurant.
Before signing your cancellation form, it's essential to understand the contractual and legal conditions governing your cash register software.
Most modern cash register software operates in SaaS (Software as a Service) mode, with monthly or annual subscriptions. Your contract is therefore subject to very specific termination clauses(article 15 of French law no. 2022-1158 of August 16, 2022): minimum commitment period, compulsory notice period, possible charges in the event of early termination.
Take the time to reread and study your contract before making a decision. Many restaurateurs discover charges too late that they could have anticipated.
French legislation requires cash register software to be certified as being VAT fraud-proof, but as far as termination is concerned, your contract takes precedence. On the other hand, publishers must inform you of the deadlines for cancelling before your tacit renewal. If you have not done so, you may benefit from a certain degree of flexibility.
Depending on the type of subscription or module to which you have subscribed, cancellation conditions may vary :
👉 To find out more : Restaurant cash register software: 9 key features
Terminating your cash register software is not an easy task. By following the right procedure, you avoid not only delays, but also unexpected costs and data loss.
Here's how to make sure you don't forget anything:
And don't forget to plan the transition to your new software, so as not to disrupt the day-to-day running of your cash register.
Don't know how to formulate your cancellation request to your publisher? We'll make it easy for you with this example, which you can adapt to your own situation:
Subject: Cancellation of my cash register subscription
Dear Sir or Madam,
I wish to cancel my subscription to the [name of software] cash register software with effect from [date], in accordance with the terms of my contract.
Please confirm that this cancellation has been taken into account.
Sincerely,
[Name of restaurant], [Name of manager], [Customer number]
Simple and effective!
Despite this change of software, you still want to recover all your data, don't you? So download your sales reports, stock histories and all important accounting information. Some editors offer PDF or Excel exports, others may charge for this extraction.
Without all your data, your future software is likely to start on incomplete foundations, complicating the management of your restaurant.
👉 F urther information: VSEs: how to cancel your lease with your bank?
Every termination entails costs and potential risks. Anticipating them allows you to protect both your finances and your sensitive information.
Depending on your contract, you may have to pay an early termination fee or the remaining monthly installments. Some publishers also add technical fees for data extraction or software uninstallation. So it's essential to know these costs in advance , to avoid any financial surprises and to plan your transition with peace of mind.
The main risk when terminating a contract is the loss of information on sales, inventory or even accounting history. Without a backup, this data could disappear for good, complicating the day-to-day running of your business and your accounting. To ensure the security of your information, it's a good idea to have a backup plan in place before you terminate your contract. A modern backoffice makes this step much easier, thanks to automated, centralized exports.
Some contract clauses may contain hidden charges or specific deadlines which, if not met, could result in additional costs. So it's crucial to read your contract carefully and clarify any ambiguous points with your publisher or an expert. This way, you can avoid wasting time and money.
Once you've terminated your contract, you can subscribe to the cash register software you've chosen to continue running your restaurant more efficiently.
Even before you terminate your contract, and to make the transition as smooth as possible, take the opportunity to take stock of what you really want from your cash register software. The criteria often appreciated by restaurateurs are: ease of use, clear reporting, efficient stock management, integration with POS and online ordering systems.
To avoid errors and save time when switching to a new POS software, it's best to :
A centralized backoffice lets you manage all your operations from a single interface: sales, inventory, accounting. This reduces errors, eases the transition and improves your team's day-to-day efficiency. For restaurateurs, this is often the key to smooth, serene management.
👉 To find out more: Guide: choosing the best cash register software for your restaurant
After reading this article, it's clear that terminating your cash register software can be the ideal opportunity to rethink your tool, gain in efficiency and make life easier for your team. By anticipating contractual clauses, securing your data and choosing more suitable software, this transitional phase, often seen as frightening, becomes a real springboard for your business.
Your restaurant will gain in fluidity, speed and peace of mind. After all, an efficient cash register means less stress and more time to concentrate on what really matters: your customers and the quality of your service.
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And what about you? Does your cash register software really make your daily life easier? If you're thinking of changing or terminating your current tool, find out how Innovorder can support you with a range of cash registers designed for the foodservice industry.
